“Every day, millions of people start a WhatsApp chat with a company because it’s easier than making a phone call or exchanging emails. We charge companies for providing customer service to WhatsApp – not people. Some shopping features include Facebook, so companies can manage their inventory across apps. We display more information directly in WhatsApp so that users can choose whether or not to get in touch with companies, ”the new post says.
Since then, it has repeatedly tried to convince users that it will not divulge private data metrics with Facebook and has largely limited its data-sharing practices during business conversations. However, privacy advocates have claimed that WhatsApp’s sharing user metadata with Facebook is the opposite of maintaining user privacy and scrutinizing the app’s practices with private user data. With its new post, WhatsApp seems to be making it clear that while it will attempt to further clarify its stance in the near future, it will not back out of its current data collection policy.